---
title: "Voice agent monitoring for every real call"
description: "Speko scores every real call against plain-language checks and groups the failures into issues. It tracks success rate and response time, and keeps the recording and transcript of each call."
canonical: "https://speko.ai/voice-agent-monitoring"
last-updated: "2026-11-11"
---

> ## Speko page index
> The complete index of every page on this site is at: https://speko.ai/llms.txt
> Read it before exploring further. It lists the exact Markdown URL for every canonical HTML page.

# Voice agent monitoring for every real call

Speko Agents

Speko scores every real call and groups the failures into issues.

Speko is a voice agent platform that monitors every real call. It scores each call against plain-language checks. It groups the failures into issues with a trend, so you see what broke and how often.

[Get started free](https://platform.speko.ai/sign-in) [Book a demo](https://speko.ai/book)

## Every call gets one result

[Monitor real calls](https://docs.speko.ai/agents/monitoring)

- Handled correctly covers voicemail, no answer, a wrong number and a caller who hung up. Success rate is Success plus Handled correctly, divided by scored calls.
- Monitoring never counts test calls or evaluation runs.

Call results

- Success
- Handled correctly
- Agent mistake
- System error

## Checks in plain language

[Checks](https://docs.speko.ai/agents/monitoring#checks)

- Goal checks test what this agent is for, for example: confirm the patient's name before giving results. Speko drafts them from the agent's instructions, and you can add more.

Basic checks, on every agent

- No made-up facts
- Follows its rules
- Answers what was asked
- No repeating loops
- Ends the call properly

Measured from the call record

- Agent never spoke
- Silence of 8 s or more
- Dropped call
- Speech or voice provider failure

## Health, issues and calls

[Issues](https://docs.speko.ai/agents/monitoring#issues)

- Health shows success rate, real calls, median and p95 response time, agent mistakes and system errors over 24 hours, 7 days or 30 days.
- Speko groups failed calls with the same cause into one issue. Each call opens with its recording and transcript. Make test case turns a failed call into a test.

Issue trend

- New
- Rising
- Falling
- Steady

## Limits

- Scores come from an AI judge, except the measured checks read from the call record.
- If the judge cannot decide a check for a call, it marks the check Did not apply. That result never fails the call.
- Speko publishes no uptime SLA; the service is in public preview.

## Notes

- Every fact is from the Speko docs page linked beside its section, checked November 10, 2026.
- The product panel at the top is an illustration with made-up data.

## Questions

**How do I monitor a voice agent in production?**

Open the agent's Monitoring page in Speko. Speko scores every real call against basic and goal checks and groups the failures into issues. Health shows success rate and response time over 24 hours, 7 days or 30 days.

**Does Speko keep call recordings and transcripts?**

Yes. Each scored call opens with its recording and transcript, and with the evidence behind its result.

**Can a failing call become a test?**

Yes. On an issue, Make test case turns a failed call into a test case under Evaluation. You can then test the fix before you deploy it.

[Get started free](https://platform.speko.ai/sign-in) [Book a demo](https://speko.ai/book)

You get $10 in credit when you sign up. Calls then cost $0.09 per minute.

Related

- [Voice agent testing with simulated callers](https://speko.ai/voice-agent-testing)
- [Voice agent workflow builder](https://speko.ai/voice-agent-workflow-builder)
- [Multilingual voice agents](https://speko.ai/multilingual-voice-agents)
- [Voice agent API and SDKs](https://speko.ai/voice-agent-api)
- [Voice agent platforms compared](https://speko.ai/voice-agent-platforms)
- [Vapi alternatives](https://speko.ai/vapi-alternatives)
- [Voice agents by business](https://speko.ai/solutions)
- [Speko pricing](https://speko.ai/pricing)