These Terms of Service ("Terms") govern access to and use of the websites, dashboard, APIs, SDKs, demos, documentation, integrations, and other services provided by Speko Group, Inc. ("Speko", "we", "us", or "our"). By using Speko, you agree to these Terms.
1. Speko Services
Speko provides a voice AI gateway and platform that helps teams build, operate, and observe voice agents and voice workflows. The service may route speech-to-text, language model, text-to-speech, telephony, media transport, and tool requests across Speko-managed or customer-configured providers.
2. Accounts and Organizations
You must provide accurate account information and keep your credentials secure. If you use Speko for an organization, you represent that you have authority to bind that organization. Organization administrators may manage members, settings, integrations, billing, API keys, and data associated with the organization.
3. Customer Data
"Customer Data" means content, prompts, audio, recordings, transcripts, files, tool inputs and outputs, integration data, configuration, and other data submitted to or generated through Speko by you or your users. As between you and Speko, you retain ownership of Customer Data. You grant Speko the rights needed to host, process, transmit, display, store, and otherwise use Customer Data to provide, secure, support, and improve the services.
You are responsible for Customer Data, including obtaining all rights, permissions, notices, and consents required for Speko and its providers to process it. You should not submit regulated or highly sensitive data unless your Speko workspace and selected providers are configured for that use case.
4. Voice Sessions and Recordings
Speko may process microphone audio, call audio, transcripts, generated speech, and session recordings to deliver real-time voice features, demos, observability, debugging, and failover. You are responsible for complying with recording consent, call monitoring, biometrics, privacy, and communications laws that apply to your use of Speko.
5. Third-Party Providers and Integrations
Speko may rely on third-party providers for speech recognition, language models, text to speech, telephony, media transport, authentication, analytics, billing, infrastructure, and connected integrations. Third-party services are governed by their own terms and policies. Speko is not responsible for third-party services outside our control.
If you connect a third-party account, such as Google Calendar, you authorize Speko to access and use the connected data and tokens only as needed to provide the integration and actions you configure. You may disconnect integrations through the platform or the third-party service.
6. API Keys and Security
You are responsible for safeguarding API keys, provider keys, passwords, session tokens, and other credentials. You must promptly revoke compromised credentials and notify Speko of suspected unauthorized access. You may not share credentials in a way that bypasses account, billing, rate limit, or security controls.
7. Acceptable Use
You may not use Speko to:
- violate laws, contracts, privacy rights, intellectual property rights, or platform rules;
- send spam, phishing, malware, abusive traffic, or unauthorized communications;
- impersonate people or organizations without permission;
- collect or process sensitive data without required rights, notices, and consents;
- attempt to reverse engineer, overload, scan, scrape, or disrupt Speko systems;
- circumvent usage limits, security controls, billing controls, or access restrictions; or
- use Speko for high-risk activities where failure could cause death, injury, or severe harm.
8. Fees and Billing
Paid features, usage credits, subscriptions, overages, and provider pass-through costs are billed according to the plan, order form, dashboard, or written agreement that applies to your account. Fees are non-refundable except where required by law or expressly stated in a written agreement. You authorize Speko and its payment processors to charge applicable fees and taxes.
9. Benchmarks, Demos, and Beta Features
Benchmarks, demos, previews, and beta features are provided for evaluation and may change, fail, or be discontinued. Benchmark results depend on datasets, provider availability, model versions, measurement methods, and network conditions. You should validate results for your own workloads before relying on them in production.
10. Intellectual Property
Speko and its licensors retain all rights in the Speko services, software, designs, logos, documentation, benchmarks, and related technology. Subject to these Terms, Speko grants you a limited, non-exclusive, non-transferable right to use the services for your internal business purposes. You may not remove proprietary notices or use Speko marks without our permission.
11. Confidentiality
Each party may receive non-public information from the other party. The receiving party will use reasonable care to protect confidential information and will use it only to perform under these Terms, unless disclosure is required by law or authorized by the disclosing party.
12. Service Changes and Suspension
We may modify, suspend, or discontinue features, providers, models, integrations, limits, or availability from time to time. We may suspend or restrict access if we believe use of Speko violates these Terms, creates security or legal risk, threatens service reliability, or could harm Speko, customers, providers, or third parties.
13. Disclaimers
Speko is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free results. AI, speech, and routing outputs may be inaccurate, incomplete, delayed, or unavailable.
14. Limitation of Liability
To the fullest extent permitted by law, Speko will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption. Speko's total liability for any claim arising out of or relating to the services or these Terms will not exceed the amounts paid by you to Speko for the services in the 12 months before the event giving rise to the claim.
15. Indemnity
You will defend, indemnify, and hold harmless Speko from claims, damages, liabilities, and expenses arising from your Customer Data, your use of Speko, your connected providers or integrations, your violation of these Terms, or your violation of law or third-party rights.
16. Termination
You may stop using Speko at any time. We may terminate or suspend access as described in these Terms. After termination, you remain responsible for amounts owed and for obligations that by their nature should survive, including confidentiality, payment, acceptable use, disclaimers, limitations of liability, and indemnity.
17. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules, unless a separate written agreement states otherwise.
18. Changes
We may update these Terms from time to time. If we make material changes, we will update the effective date and provide additional notice when required. Continued use of Speko after an update means you accept the updated Terms.
19. Contact
Questions about these Terms can be sent to team@speko.ai.