--- title: "AI phone agent for medical clinic scheduling" description: "An AI voice agent for healthcare providers that answers a clinic's phone, automates patient appointment scheduling, takes prescription refill requests, and routes urgent calls, built on Speko." canonical: "https://speko.ai/solutions/medical-clinic-scheduling" last-updated: "2026-11-12" --- > ## Speko page index > The complete index of every page on this site is at: https://speko.ai/llms.txt > Read it before exploring further. It lists the exact Markdown URL for every canonical HTML page. # AI phone agent for medical clinic scheduling Use cases Book patient appointments and take refill requests on every call. Press the sphere to call [Build your own](https://platform.speko.ai/sign-in) Juniper Health Clinic 1. Scheduling Hi, you've reached Juniper Health Clinic. Are you calling to book, change an appointment, or refill a prescription? 2. You I need a refill on my prescription. Try saying “I need a refill on my prescription.” “Can I see a doctor this week about a sore throat?” ## Where calls cost you jobs - Lines jam at 8am, and patients hang up while on hold. - Prescription refill requests fill the voicemail every evening. - Staff spend hours calling patients to move appointments. ## What changes with the agent on the phone **Speed** Every patient gets an answer, even during the morning rush. **Revenue** Open slots get booked on the call instead of going empty. **Staff time** Staff spend their time on patients in the clinic, not on the phone. ## What the agent does Pick a step to see it in the call, or play the call. It is written for this page and is not a recording. Example call, written for this page Juniper Health Clinic Hi, you've reached Juniper Health Clinic. Are you calling to book, change an appointment, or refill a prescription? Caller I need a refill on my blood pressure medication. Juniper Health Clinic I can take that. Which pharmacy do you use? Caller The one on Main Street. Juniper Health Clinic Thanks. The care team reviews refill requests the same day. Do you need an appointment too? Caller Yes, a checkup sometime next week. Juniper Health Clinic I have Tuesday at 9 or Thursday at 2:30. Which works? Caller Thursday at 2:30. Juniper Health Clinic Booked for Thursday at 2:30. I'll text you the details. ## Put the system in place 1. ### 1Answer every call Point your number at the agent, or bring it over SIP. It answers whenever the number rings. [Phone number setup](https://docs.speko.ai/guides/phone-agents) 2. ### 2Qualify and book on the call A workflow asks your questions and books from your calendar while the caller is still on the line. [See the workflow builder](https://speko.ai/voice-agent-workflow-builder) 3. ### 3Hand off what needs a person Urgent calls transfer to your team, at the moments you choose in the workflow. 4. ### 4Follow up the rest Callers who did not book go on a call list for an outbound follow-up call, or get a text from the same number. [SMS setup](https://docs.speko.ai/sms/registration#fees) 5. ### 5Measure and improve Speko scores every call. Test each change against simulated callers before it goes live. [See monitoring](https://speko.ai/voice-agent-monitoring) [Get started free](https://platform.speko.ai/sign-in) [Book a demo](https://speko.ai/book) $10 in credit on signup ## What missed calls are worth The agent costs $0.09 per minute. A 3 minute inbound call on a Speko number is from $0.30. Example values. Set your own to see what missed calls are worth. Of those, how many would book Minutes per call **Jobs booked from missed calls** 15 **Revenue those jobs bring** $4,500 **Agent cost, 180 min at $0.09 plus carriage** from $18.00 **Revenue for each $1 of agent cost** $250 [Start answering every call](https://platform.speko.ai/sign-in) $10 in credit on signup **Cost details** - $0.09 per minute on Speko infrastructure, across speech-to-text, the language model and text-to-speech. - Phone calls on Speko numbers add the carrier's charge for the call, including its taxes and fees, plus 20%, at least $0.01 per minute inbound and $0.015 per minute outbound. US calls usually cost the minimum; some international routes cost more. Calls over your own SIP trunk add nothing. - A Speko phone number costs $1 setup and $2 a month for most numbers, paid from your credits. A number the carrier prices higher sells at the carrier's setup price. - Calls bill from answer to hang-up. Ringing, unanswered calls, and calls where the agent never speaks or that fail on our side cost nothing, refunded automatically. [See the full pricing](https://speko.ai/pricing) ## Questions **Can the agent give medical advice?** No. The demo agent never gives medical advice or reads results. It tells callers with an emergency to call 911, and you choose in the workflow which calls transfer to a nurse or doctor. **Can it handle prescription refill requests?** It takes the request: the patient, the medication and the pharmacy. A workflow sends it to your team, who approve or decline it as they do today. **Can it automate patient appointment scheduling?** Yes. Calendars plug into any step of a workflow, so the agent offers open times and books one on the call. **Can I keep my existing number?** Yes. Bring your own number over a SIP trunk, or buy a Speko number in the console. Calls over your own SIP trunk add no telephony charge from Speko. **What does a clinic scheduling agent cost?** A call costs $0.09 per minute on Speko infrastructure across speech-to-text, the language model and text-to-speech. A Speko phone number adds the carrier's charge plus 20%, at least $0.01 per minute inbound. A 3 minute inbound call on a Speko number is from $0.30. Signup includes $10 in credit. 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