--- title: "AI service desk agent for auto repair shops" description: "An AI voice agent built on Speko that answers calls to a repair shop or dealer service line, books service, and stops unsafe driving." canonical: "https://speko.ai/solutions/auto-repair-service-desk" last-updated: "2026-11-11" --- > ## Speko page index > The complete index of every page on this site is at: https://speko.ai/llms.txt > Read it before exploring further. It lists the exact Markdown URL for every canonical HTML page. # AI service desk agent for auto repair shops Use cases Answer every service call and take status calls off the desk. Press the sphere to call [Build your own](https://platform.speko.ai/sign-in) Northgate Auto Service 1. Service desk Northgate Auto Service, this is the service desk. How can I help? 2. You My check engine light just came on. Try saying “My check engine light just came on.” “Can I book an oil change for Saturday?” ## Where calls cost you jobs - Advisors are with customers at the counter while the phone rings. - Many calls only ask whether a car is ready. - A warning light comes on after hours. ## What changes with the agent on the phone **Speed** The agent books appointments in one call, after hours too. **Revenue** Open bays fill from calls that used to ring out. **Staff time** Status calls stop pulling advisors from the counter. ## What the agent does Pick a step to see it in the call, or play the call. It is written for this page and is not a recording. Example call, written for this page Northgate Auto Service Northgate Auto Service, this is the service desk. How can I help? Caller My check engine light came on this morning. Northgate Auto Service Let's get it looked at. Is the car driving normally, with no smoke or overheating? Caller It seems fine. Northgate Auto Service Good. What's the year, make and model? Caller A 2019 Toyota RAV4. Northgate Auto Service Thanks. A technician can check it tomorrow at 8. I can't say what it is until they inspect it. What's your name and number? ## Put the system in place 1. ### 1Answer every call Point your number at the agent, or bring it over SIP. It answers whenever the number rings. [Phone number setup](https://docs.speko.ai/guides/phone-agents) 2. ### 2Qualify and book on the call A workflow asks your questions and books from your calendar while the caller is still on the line. [See the workflow builder](https://speko.ai/voice-agent-workflow-builder) 3. ### 3Hand off what needs a person Urgent calls transfer to your team, at the moments you choose in the workflow. 4. ### 4Follow up the rest Callers who did not book go on a call list for an outbound follow-up call, or get a text from the same number. [SMS setup](https://docs.speko.ai/sms/registration#fees) 5. ### 5Measure and improve Speko scores every call. Test each change against simulated callers before it goes live. [See monitoring](https://speko.ai/voice-agent-monitoring) [Get started free](https://platform.speko.ai/sign-in) [Book a demo](https://speko.ai/book) $10 in credit on signup ## What missed calls are worth The agent costs $0.09 per minute. A 3 minute inbound call on a Speko number is from $0.30. Example values. Set your own to see what missed calls are worth. Of those, how many would book Minutes per call **Jobs booked from missed calls** 15 **Revenue those jobs bring** $4,500 **Agent cost, 180 min at $0.09 plus carriage** from $18.00 **Revenue for each $1 of agent cost** $250 [Start answering every call](https://platform.speko.ai/sign-in) $10 in credit on signup **Cost details** - $0.09 per minute on Speko infrastructure, across speech-to-text, the language model and text-to-speech. - Phone calls on Speko numbers add the carrier's charge for the call, including its taxes and fees, plus 20%, at least $0.01 per minute inbound and $0.015 per minute outbound. US calls usually cost the minimum; some international routes cost more. Calls over your own SIP trunk add nothing. - A Speko phone number costs $1 setup and $2 a month for most numbers, paid from your credits. A number the carrier prices higher sells at the carrier's setup price. - Calls bill from answer to hang-up. Ringing, unanswered calls, and calls where the agent never speaks or that fail on our side cost nothing, refunded automatically. [See the full pricing](https://speko.ai/pricing) ## Questions **Can the agent tell a caller whether their car is ready?** If you connect your shop system through an API, a workflow step can look up the status. If not, the agent takes the request, and a service advisor calls back or takes a transfer. **Can it transfer to a service advisor?** The agent can transfer the call to a person. A blind transfer hands the call over at once. A warm transfer lets the agent speak to the person first. You decide in the workflow when each one happens. **Can I keep the service line number?** Yes. Bring your own number over a SIP trunk, or buy a Speko number in the console. Calls over your own SIP trunk add no telephony charge from Speko. **What does a service desk agent cost?** A call costs $0.09 per minute on Speko infrastructure across speech-to-text, the language model and text-to-speech. A Speko phone number adds the carrier's charge plus 20%, at least $0.01 per minute inbound. A 3 minute inbound call on a Speko number is from $0.30. Signup includes $10 in credit. More solutions - [Law firms](https://speko.ai/solutions/law-firm-intake) - [HVAC and plumbing](https://speko.ai/solutions/hvac-plumbing-dispatch) - [Towing and roadside](https://speko.ai/solutions/towing-roadside-dispatch) - [Moving companies](https://speko.ai/solutions/moving-company-quotes) - [Roofing](https://speko.ai/solutions/roofing-leak-intake) - [Pest control](https://speko.ai/solutions/pest-control-booking) - [Landscaping](https://speko.ai/solutions/landscaping-quotes) - [Pressure washing](https://speko.ai/solutions/pressure-washing-estimates) - [Contractors](https://speko.ai/solutions/contractor-receptionist) - [Car washes](https://speko.ai/solutions/car-wash-front-desk)